This page explains how to delete your account in the ORZO Market app. The app is developed and operated by ASSET KOMPANY LLC.
Option 1. In the app
- Open ORZO Market and sign in.
- Go to Profile → Settings → Delete account.
- Confirm the deletion.
Option 2. By email, without the app
If the app is not installed or you cannot sign in, email support@asset-kompany.uz with the subject “ORZO Market account deletion”. In the email, include the phone number linked to your account. We will use it to find your account, and to confirm the request we will send a code to that number or call it.
What is deleted
- your name, phone number and email;
- delivery addresses;
- cart, favourites and saved cards;
- consents and notification settings;
- device data and push tokens.
Courier chat messages and proof-of-delivery photos are deleted when their retention period ends.
What is kept, and for how long
We are required to keep order and payment records (items, amounts, dates, document details) for accounting and tax purposes. They are kept in anonymised form for {{period, to be confirmed by the accountant}} and are not used for anything else. After that they are deleted.
We also keep an irreversibly hashed phone number so that the first-delivery discount is not granted twice. The number cannot be recovered from it.
How long it takes
We delete your account within 30 days of your request and confirm by SMS or email. If you have an order in progress, the account will be deleted once that order is completed.
A deleted account cannot be restored. To use the app again, you will need to sign up again.