This policy explains how ASSET KOMPANY LLC processes the personal data of customers who use the ORZO Market mobile app.
Who processes your data
The data controller is ASSET KOMPANY LLC, taxpayer ID (TIN) 312691234, address: 52-A-uy, Qoʻyliq 5 mavzesi, Xalqobod MFY, Sergeli District, Tashkent, Uzbekistan.
For any question about your data, email support@asset-kompany.uz or call +998 88 644 20 20.
What data we collect
- Name and phone number, to sign you in, contact you about your order and hand the order to the courier.
- Email, only if you add it to your profile yourself.
- Delivery addresses, with entrance, floor, intercom, a note for the courier and a point on the map.
- Location, only if you allow it in your phone settings and only while the app is open. It helps you place the point on the map. Without it, you can enter the address manually.
- Orders: items, amounts, payment method and status, delivery time and promo codes used.
- Cart and favourites, so they stay the same across devices.
- Chat with the courier: messages about an active order. Support staff can see them too.
- Proof-of-delivery photo: the courier photographs the order at handover; the photo is stored with the time and place of delivery.
- Ratings and comments about the courier.
- Device data: model, operating system and app version, language, IP address, technical error reports.
- Push token, to send you notifications.
- Consents to data processing, to saving a card and to marketing notifications, with the text version and time.
We do not collect bank card data. Card details are entered and processed by payment providers (licensed payment institutions of the Republic of Uzbekistan). If you choose to save a card, we keep only the provider’s token and the masked card number. You can delete a saved card in the app.
Why we use your data
- To sign you in and prevent fraud.
- To accept, pick, deliver and take payment for orders, and to issue refunds.
- To keep you informed about your order: status notifications, chat and calls from the courier.
- To answer support requests and handle complaints.
- For accounting, tax and fiscal receipts.
- To find and fix errors in the app.
- To send marketing notifications, only with your separate consent. They are off by default, and you can turn them off in notification settings.
Who we share data with
- Couriers: your name, phone, address and order contents, only to deliver the order.
- Sellers (suppliers): details of the goods ordered from them. Your contact details are shared with a seller only when needed to handle your complaint about their product.
- Payment providers: the data needed for payments and refunds.
- SMS provider: your phone number, to send the sign-in code.
- Telegram: only if you choose to receive the sign-in code through our Telegram bot.
- Map service (Yandex Maps): the address you type or the point on the map, to find the address.
- Apple and Google push notification services: the push token and the notification text. Notifications contain no personal data.
- Error reporting service: technical crash data, without your phone number or address.
- Our hosting provider: data is stored on its servers; it does not use the data for its own purposes.
- Government authorities: only where required by the laws of the Republic of Uzbekistan.
We do not sell personal data or share it with third parties for their advertising.
Where your data is stored
The database, files and backups are kept on servers in the Republic of Uzbekistan.
Some services the app needs to work are located outside Uzbekistan. They receive only the minimum data necessary:
| Service | Country | What data | Why |
|---|---|---|---|
| Apple Push Notification service (Apple Inc.) | USA | push token, notification text | notifications on iPhone |
| Firebase Cloud Messaging (Google LLC) | USA | push token, notification text | notifications on Android |
| Yandex Maps (Yandex LLC) | Russia | the address you type, the point on the map | address search and map |
| Sentry (Functional Software, Inc.) | USA | technical crash data, without phone number or address | fixing errors |
| Telegram (Telegram FZ-LLC) | UAE | phone number and sign-in code, only if you choose to sign in via Telegram | delivering the sign-in code |
Data is transferred abroad with your consent and on the grounds provided by the Law of the Republic of Uzbekistan “On Personal Data”.
How long we keep data
We keep account data for as long as your account exists. When you delete your account, we delete or anonymise your personal data, except for:
- order and payment records, which we must keep for accounting and tax purposes for {{period, to be confirmed by the accountant}};
- an irreversibly hashed phone number, so that the first-delivery discount is not granted twice. The number cannot be recovered from it.
Proof-of-delivery photos and courier chat messages are kept for a limited period and then deleted.
Your rights
You can:
- find out what data we process about you;
- correct your data in the app profile or through support;
- withdraw your consent to data processing or to marketing notifications;
- delete your account.
To exercise these rights, email support@asset-kompany.uz. We will reply within 30 days.
Deleting your account
You can delete your account in the app or by emailing support, without installing the app. See Delete your account.
Children
The app is not intended for people under 18. We do not knowingly collect their data.
Changes to this policy
If we change this policy, the new version will appear in the app and on this page with a new “last updated” date. We will notify you in the app about significant changes.
Contact us
- ASSET KOMPANY LLC, TIN 312691234
- Address: 52-A-uy, Qoʻyliq 5 mavzesi, Xalqobod MFY, Sergeli District, Tashkent, Uzbekistan
- Phone: +998 88 644 20 20
- Email: support@asset-kompany.uz